What started before only in The Philippines is now focused on worldwide due high demand on the remote control lines elsewhere. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
As we ship worldwide we store our packages in China & Hongkong for faster distributing among all our customers worldwide. Due good warehousing and order fulfilment we are able to sell our products with an affordable price. We choose to have our stock elsewhere as these countries can provide us a better partnership for international businesses, pricing and deliveries worldwide.
Packages from our warehouse in China & Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe, Singapore, Japan |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Philippines, Malaysia, Indonesia |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
*It's very common that the regular Philippine postal offices are not in a rush of delivering packages. This could mean that the package could be stored near you without knowing it. We strongly advise you to contact the nearest postal office first if you didn't received the package after 30 business days. If you need any help please contact us.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hobby Shop Philippines (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hobbyshopphilippines.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works (drone and camera). arc protection already cracked (which is not surprising for a beginner). if anyone will buy, immediately spare more прикупайте.
Came very quickly directly with home delivery, all the equipment, performance check otpishus I recommend store
Otimo store
I ordered red. everything works. sorry phone астраханская ruined the customs (copy шифровальная machinery for 5000руб-ха!) take off at the first flight just me not claimed. kept his leg! came on February 22-turned out great gift! husband обалдев not up to him 2 days! In fact: the camera is equipped with cool protection all parts are in place. dealer at my request, the delivery. trek tracked. the store answered questions. nice toy-we have not видевшим childhood-allowed to return! Thank you!
Thank you very much. It comes very fast in good package without any problems. Works perfectly.
Everything works fine, shipping a couple of days
It's all in one piece. thank you gifts for the store, including the card is 16 GB. poka tried only indoors. to work with the camera wifi, needed finalcam program.
EVERYTHING perfect, reliable store, will be back to buy in This SHOP, many thanks!
Was long, since the ng. set matches. everything works. you can take.
Fast and efficient store. the product came missing the propellers protectors, but solved the problem buying the free market.