What started before only in The Philippines is now focused on worldwide due high demand on the remote control lines elsewhere. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
As we ship worldwide we store our packages in China & Hongkong for faster distributing among all our customers worldwide. Due good warehousing and order fulfilment we are able to sell our products with an affordable price. We choose to have our stock elsewhere as these countries can provide us a better partnership for international businesses, pricing and deliveries worldwide.
Packages from our warehouse in China & Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe, Singapore, Japan |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Philippines, Malaysia, Indonesia |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
*It's very common that the regular Philippine postal offices are not in a rush of delivering packages. This could mean that the package could be stored near you without knowing it. We strongly advise you to contact the nearest postal office first if you didn't received the package after 30 business days. If you need any help please contact us.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hobby Shop Philippines (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hobbyshopphilippines.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1. computer-I had full. the store put extra. the battery total was 3. everything was packed in a big box of foam. 2. the first thing we put the charge ACC-, they can charge all three одноврем, there is developed Mademoiselle in the charger. 3. leg small screws tightened, I thought the weak point. and sorry the legs are not quick. 4. screws was also an extra bundle. we put the screws are not properly. it turns out they are front and rear marked a and b. (please note!). when you first start the room Quadrics demolished to one side and the screws were safely cut on the carpet. yes, protection screws included, but when you first start on the street, Quadrics hit the wall at home and it shattered into pieces. 5. instruction is in Eng. language. downloaded in Russian. 6. the camera is k. in fact like shoots but the computer does not play. might need some codecs. removes 2.7к and p. is attached to the camera and wireless remote he водонепр of up to 3 meters.
As promised came after 27 days. equipment as in the description, though for a long time could not understand how it takes off in the end thanks friends sorted made sizing and voila it flew. only the legs weak, we both novice break them was very easy the first bad fit and they were scattered. and so, in principle, we are satisfied!
Set matches the description as normal, delivery despite the stated prodovtsom 24-50дней, arrived in Ukraine for days, packed in a styrofoam box (without printing) all safe and sound, I recommend the store!!! thank's all is good!!!
Fast shipping, packed good. Drone was nice to fly
Everything is fine
Dobrý den, zkouším dron více jak týden the jsem s nim velice spokojený. jednoduchý in ovládání je, je přesný. ovládání citlivé je ale i amatér if naučí ovládání během pár dnů the drona si posadí před sebe. z nabitou baterii létá i s kamerou cca 7 min v zátěži, bez létá Kamery i 10 min. za drona without v české republice platil clo 1100kč ale s tím without počítal nějak i tak tak if my to vyplatilo. z dronem without velice spokojený. děkuji
Квадракоптер good. shockproof. I advise you to order protection screws and legs. Responsive store, I put gifts. I recommend the seller.
Posting was more than a month. good packaging equipment matches the description. everything works fine.
it is difficult to control the drone. but its fun.
All just super. I am very satisfied! I would recommend!!!