What started before only in The Philippines is now focused on worldwide due high demand on the remote control lines elsewhere. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
As we ship worldwide we store our packages in China & Hongkong for faster distributing among all our customers worldwide. Due good warehousing and order fulfilment we are able to sell our products with an affordable price. We choose to have our stock elsewhere as these countries can provide us a better partnership for international businesses, pricing and deliveries worldwide.
Packages from our warehouse in China & Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe, Singapore, Japan |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Philippines, Malaysia, Indonesia |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
*It's very common that the regular Philippine postal offices are not in a rush of delivering packages. This could mean that the package could be stored near you without knowing it. We strongly advise you to contact the nearest postal office first if you didn't received the package after 30 business days. If you need any help please contact us.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hobby Shop Philippines (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hobbyshopphilippines.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very pretty quickly everything works fine
Cool equipment!!! A lot of settings! works fine! very light! Gyroscope cool stuff! 4 channel, and for the money it is divine!
All came, satisfied with the purchase.
Goods match the description. aa batteries quickly spent, needed batteries.
Remote class, gyroscope works came quickly
OK. 60 days to Moscow. It works. Gyro works, 4 channels works.
Came after 3 weeks the Netherlands. the store is very responsive and quick
Everything is super! delivery to St. Petersburg last month. packaged well works great! I recommend the store and product! the remote, excellent приёмистость
The store five-plus!!! goods in perfect condition delivery three weeks. fellow word!
The parcel came to Ukraine for 14 days. equipment involved. in probyval. waiting for main configuration. when it will be complete, I will unsubscribe.
Box was intact everything was exactly the way it was described fast shipping, this store is great thank you will buy again!
Everything is fine, come in time
The order came for a month in the Nizhny Novgorod region. all gud all funtsikliruet. I recommend store. yes, came in the left box.
Delivery 28 days. packaging is not damaged. settings. gyro works. for the money very good instrument.
Reached 20 days. everything works fine. tied the transmitter receiver and everything worked. gyroscope works too. Comes with receiver the transmitter disk. paper instructions were not included. all happy. thank you store! very pleased with the order.
Everything came up and running, a lot of settings, CD with instructions in English and Chinese
The store sent very quickly! but our mail... hello))) goods come everything works fine!
Everything is fine for the money, a little appearance and build quality, and functionality all super
Excellent equipment
Came 19 days the whole is well packed, I recommend prodovtsa excellent store.
Apparatus came to Tula for 14 days. I checked all works equipment of good quality. compare with hpi TF-40, settings more quality is not worse. wanted to take футабу 4 plc, but regretted the money and did the right thing.
Everything is ok. 20 days to нижегород. obl. as will work show time.
Good quality. Working.