What started before only in The Philippines is now focused on worldwide due high demand on the remote control lines elsewhere. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
As we ship worldwide we store our packages in China & Hongkong for faster distributing among all our customers worldwide. Due good warehousing and order fulfilment we are able to sell our products with an affordable price. We choose to have our stock elsewhere as these countries can provide us a better partnership for international businesses, pricing and deliveries worldwide.
Packages from our warehouse in China & Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe, Singapore, Japan |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Philippines, Malaysia, Indonesia |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
*It's very common that the regular Philippine postal offices are not in a rush of delivering packages. This could mean that the package could be stored near you without knowing it. We strongly advise you to contact the nearest postal office first if you didn't received the package after 30 business days. If you need any help please contact us.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hobby Shop Philippines (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hobbyshopphilippines.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description it's all clear, sent immediately, not tupil. in the not checked.
In Bulgaria came quickly. track to track.
The order came for 29 days in Primorsky Krai Russia дальнегорск. is fully consistent with the description of a good store recommend.
A good antenna. I doubt that is not original, about EVERYTHING By the Price, pro By the money This very well. I recommend it! and the best de especially, the delivery time. Incredible poco it it has been slow to reach Home
Excellent store, I recommend the all Brazilians
Very good store
Very fast shipping in the MoD for 18 days. the track to the post office. packaging in a box and bag. to look good antenna, bought, t. k. suspect, that my video hubsan i ditched the antenna. in fact not yet tested later I will add a review. I recommend!
Fast shipping. Good product. Good store
Hot
Excellent antenna!
Perfect top
11 days shipped .. not yet but bluffé tested by speed!
nice quality and fast shipping!
item received solid in one parcle
Worth the penalty
Ok
ok all perfect
Fine.
Order received, corresponds to the description
Excellent
Paid on January 10, 2017, received 23 January 2017. megabystraya delivery 13 days!!! well done store, I recommend!!!
Жостка
Super! Fast Shipping!