What started before only in The Philippines is now focused on worldwide due high demand on the remote control lines elsewhere. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
As we ship worldwide we store our packages in China & Hongkong for faster distributing among all our customers worldwide. Due good warehousing and order fulfilment we are able to sell our products with an affordable price. We choose to have our stock elsewhere as these countries can provide us a better partnership for international businesses, pricing and deliveries worldwide.
Packages from our warehouse in China & Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe, Singapore, Japan |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Philippines, Malaysia, Indonesia |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
*It's very common that the regular Philippine postal offices are not in a rush of delivering packages. This could mean that the package could be stored near you without knowing it. We strongly advise you to contact the nearest postal office first if you didn't received the package after 30 business days. If you need any help please contact us.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hobby Shop Philippines (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hobbyshopphilippines.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Box a little dented but quad works perfectly. This model H8S is even more fun than the original H8. Inverts, spins and flips easily. Very nice. Very pleased.
ok. thank you.
It's not Mode 1 But Mode 3 :-( I play all my drone with mode 1 This one is Very hard to use in mode 3 :-/ I have to buy a new transmitter :-( But Thanks for this Very fast shipping wirh a very good price.
I recommend the product and store
Nice Quadcopter, is too fast and cool ... i have one problem with the controller, the store help me very well. They are very fast and direcctly comunication, I´m happy. I will shop another time in this shop. Thanks Eachine
Good and fast EVERYTHING
great drone
Fast shipment and great quad, I ordered the wrong mode controller, my bad :-) now I have spare parts for my new drone.
Waited a half months but this is due to the New Year holidays. quadrics great for a child! very bright, agile. can fly in the position-he switches direction of rotation quadrics motors we can say-square Changeling! the child that day playing the toy has not bothered. battery lasts for 8-9 minutes of flight. I recommend immediately buy a set of 5-6-batteries with charger, to be after charging fly for an hour! and, maybe purchase motors-do not know yet how much is enough коллекторников. Excellent quadrics for the child! very nimble, maneuverable. it can fly upside down-quadrics he switches the direction of rotation of motors, quadrics-shifter! the child playing a few days, the toy is not yet tired. the battery lasts for 8-9 minutes flight. i recommend you purchase a set of 5-6 batteries with charger, so you can fly after charging for an hour! and, perhaps, to purchase motors-not yet know how much is enough commutator motors.
To Tyumen almost a month. checked, flies оттримировал bit. very bright. in the remote 3 AAA batteries. complete 4 screws spare. posting monitored until.