What started before only in The Philippines is now focused on worldwide due high demand on the remote control lines elsewhere. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
As we ship worldwide we store our packages in China & Hongkong for faster distributing among all our customers worldwide. Due good warehousing and order fulfilment we are able to sell our products with an affordable price. We choose to have our stock elsewhere as these countries can provide us a better partnership for international businesses, pricing and deliveries worldwide.
Packages from our warehouse in China & Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
*It's very common that the regular Philippine postal offices are not in a rush of delivering packages. This could mean that the package could be stored near you without knowing it. We strongly advise you to contact the nearest postal office first if you didn't received the package after 30 business days. If you need any help please contact us.
||*Estimated Shipping Time
||10-20 Business days
|Canada, Europe, Singapore, Japan
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
|Philippines, Malaysia, Indonesia
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hobby Shop Philippines (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hobbyshopphilippines.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything right! well packed! congratulations!
The machine is crazy! speed incredible! Machine is ready to use, everything works on 5 +. Very happy with purchase!
The store send me the car in 2 boxes, but he forgot to tell me, so I was very kind of scared, but finally the second one arrived 2 weeks after the other. Very happy now, very nice RC car !!
i have tryed it two battery charges now. and the aluminium front and back who hold the suspesion is realy weak. its bend realy mutch bouth times i used it whit no hard crash at all i dont even react like it whas crashes, i just suprised when i came in. first time just a little flipp from a jump maby 50cm high bend the back so mutch that i whas no able to but the car shell back on. have to bent it straight again. second time the front whas super bended, but it easy to bent it rigt again. i dont know maby thats is something good, if it is too stiff maby something else is being broken, maby some plastic who hold them... its my first rc car so i dont know, but must say i think i whas realy carefull when i driving it...... but over all im very happy about it, they sell it in my country for about 70USD more of the total i payed. then i payed 170USD + 23USD to DHL
Great store, to Omsk 25 days delivery to the door, beat the track all the way. the machine is fully as in the photo retailer. the description is small error, the battery into the 3500 as stated on 3600. receiver without water protection, mounted on double-sided tape I think the couple of times in the varnish will not be a problem. speed control, according to the marking on 50a instead of 60, as stated. in general, everything is fine! in the box was still a gift from Ali and the seller))).
The store sent a long order so only 4 generally corresponds to the description
Thank you for the service, very good Products and very fast shipping. Best regards.
Great product and very nice store. Took time to gather and send documents for customs clearance. Very quick delivery in time for Christmas
Excellent quality sent rapidly, thank you very much.
Very nice and fast RC buggy! Shipment delivered within 10-11 days after ordering.
The very rapid sending the cart very good quality, excellent, thank you very much.
Free delivery, car fit well, more case make tests just only dhl straight everytime i have customs.