What started before only in The Philippines is now focused on worldwide due high demand on the remote control lines elsewhere. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
As we ship worldwide we store our packages in China & Hongkong for faster distributing among all our customers worldwide. Due good warehousing and order fulfilment we are able to sell our products with an affordable price. We choose to have our stock elsewhere as these countries can provide us a better partnership for international businesses, pricing and deliveries worldwide.
Packages from our warehouse in China & Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe, Singapore, Japan |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Philippines, Malaysia, Indonesia |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
*It's very common that the regular Philippine postal offices are not in a rush of delivering packages. This could mean that the package could be stored near you without knowing it. We strongly advise you to contact the nearest postal office first if you didn't received the package after 30 business days. If you need any help please contact us.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hobby Shop Philippines (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hobbyshopphilippines.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Parcel delivered directly to the apartment, very fast shipping (Week of order), packing box, inside the box of Foam Inside each item is packed in "pupyrchatuyu" film. All packaged the conscience, does not hurt! Inside is a gift: Magic TOP, this similarity спинера. THE wheel large protector, and it really goes as SUV, the huge speed (the game's about garage until they ate the barbecue, all like machinery :), plastic reliable: survived several hits in the speed of metal gate garage (played mostly children, you know, control the height). Car received no damage, estimated time for about an hour per charge. Distance from the more than 30 meters, do not say, but within sight it can reach the car, so no problem with its control did not arise.
Cool Machine, cross the height. Thank you store.
Come in the mail. Charging from yusb. Machine foam box… is complete. All wheel drive… zalaziet to curb .. bought Optional High-capacity battery.
Come with a broken steering traction. He'll to somehow. Otherwise all OK.
After 3 months received the machine, and this model is not reached, which is lost. The Seller sent another, which come in 4 days. Machine Work. Rides too quickly for home, better to drive somewhere on the street
car exactly the, you ordered, unfortunately, have not received. our somewhere потерялась просторах ((for work five star store. made, it could! promptly on message posted, звонил. after as found finally gone that order, suggested immediately moscow model send other, the more expensive price. the parcel arrived for four days. резвая machine, all. put the seller small gift it. thank you! service level!
machine is very good for your money recommend
Пластмасса хорошего качества, приятная на ощупь, маневренная. Но продавец положил сломанную модель, что очень огорчило. Сломаться в дороге не могла, тк упакована была хорошо. Это явно минус. Доставили быстро в течение месяца, курьер привез посылку в руки.
excellent quality and Rapido Shipping recommended
заказывал two pieces, immediately opened broken one has come to dispute, store send the item promised self repair, but not sent. колхозить'll. i will mark justice that the machine for fire)
very long шла machine! сдэком is written by, but it is not) a baby so very satisfied, small machine shipped thank you gift)))
car fire, battery operated enough for 20 minutes all
all good
cool machine, riding everywhere. your money for normal
machine cool son enthusiastic, full-time, shock!
pretty money for your machine is good. all working, high quality packed. gift car put store. thank you. aa batteries in the 3 pieces. but their bought separately. battery the machine. ездит all. исправно all. baby satisfied. only shortcomings it is very long.
baby 3 machine cool, very even quite good. никельметалгедридный-amp 700 of the flaws, very long charging hours 8-и about ....
machine has come, have not tested. horror shipping, rang 10 arrival to courier, asked or not, been since no reply. the supposedly has been shipped by courier shipping, but no me home so it to go to the office. 1 star ставлю is for for shipping. the car will check отпишусь.
overall good! шустро гоняет back and forth and, also берёт obstacles. sorry no normal charging! enough battery learn how later!
5+
super;)
шла long parcel, but has come complete, not clearly and wheels for batteries that bad поворачиваются, хлюповатенько looks machine itself, so all standard and work.